How do I start shopping?
You have to create a Fridae Shop account to begin shopping. Please click on Register (Go) under the "Fridae Shop Login" section in the left menu (or click here) to enter your personal particulars (billing, shipping
address etc). This account is separate from your Fridae user account and you will have to login each time to do your shopping.
To do your shopping, browse through our product categories on the left, enter the "Quantity" required and click Add to cart.
Once you are done, you may review your selected items anytime by clicking on "View cart" (in the top right menu), or proceed to place your order by clicking Checkout.
When you are ready to make payment, review your personal information on the checkout page and click Submit order at the bottom. You will then be directed to the PayPal secure payment site.
What are the shipping charges for the products?
All product prices are listed in US dollars and are before shipping charges. The shipping charges to your shipping location will be displayed once you have logged into your Fridae Shop account and added the product to your shopping cart.
How do I make payment?
You can only make payment by credit card (VISA, MasterCard, American Express) on the PayPal secure payment site.
PayPal offers you the option to make payment through your credit card (without need to register for a PayPal account) or make direct payment with your PayPal account.
Depending on your location (China, Malaysia, Thailand), you may only have the option to make payment through a PayPal account. In this case, please register for a free PayPal Personal account (https://www.paypal.com/cgi-bin/webscr?cmd=_registration-run)
After creating a PayPal account, you have to link your PayPal account to a credit card or bank account (applicable for certain countries only, please visit https://www.paypal.com/cgi-bin/webscr?cmd=_display-country-functionality-outside for information) before you can use it to make payment.
To link to a credit card or bank account to your PayPal account, please log into your PayPal account and go to "My Account" > "Profile" > "Add or Edit Credit Card" or "Add or Edit Bank Account" and follow the instructions to do so.
After linking your credit card to your PayPal account, you need to verify your credit card with PayPal. PayPal will charge your credit card a token sum to provide you with a 4-digit code (appended in your credit card statement for the charge) which you will then supply to PayPal to confirm that the credit card is yours. You can obtain the 4-digit code by either visiting your credit card statement online or by calling the local telephone hotline for your credit card company to inquire for it. The token sum will be refunded by PayPal once your credit card has been verified.
To find out more about PayPal, please refer to http://www.paypal.com.
Upon a successful PayPal transaction on Fridae Shop, you will receive a PayPal transaction confirmation email with a valid PayPal transaction ID.
Please note that all credit card payments are processed by PayPal and Fridae does not have knowledge of the credit card numbers used in the payments.
Please note that all credit card payments made on Fridae are entered as "ONLINESERV" on your credit card bill/statement. No reference whatsoever to Fridae will be made.
How do I change my shipping address?
You can change your personal particulars anytime by logging into your Fridae Shop account and clicking on "Modify profile" in the top right menu.
Additionally, you may change your shipping address for individual orders by clicking on Modify (Go) under the "Payment details" section of the checkout page.
My favourite item is out-of-stock. What do I do?
Please click here to send an email to us with the SKU number and the product description to inquire about the availability of the product.
How do I know if my order has been received?
When the payment for an order is successful, an order invoice will be automatically sent via email to the product vendor/supplier and to the Fridae Shop administrator. The product vendor/supplier will then proceed to prepare your order.
How do I know if my order has been sent?
Within 7 working days of placing your order, the product vendor/supplier should send you an email about your order status. If you do not hear from them within this time, please click here to send an email to us with your order ID to inquire about the status of your order.
Please note that products on the Fridae Shop are supplied from different vendors/suppliers and shipped directly from the vendor/suppliers' location. Shipping charges and shipping times will therefore vary. Most of our vendors reside in South East Asia, and products once sent out should generally take about 1 week to reach countries around the region and 1-2 weeks for other countries.
How will my order be sent?
Depending on the shipping methods defined for each individual product and the method that you have selected, the product will be
sent directly via registered post to the shipping address you have specified.
Please ensure that the shipping information (name and address) for your order is correct before submitting your order. (Before making payment, you may change your shipping address for individual orders by clicking on Modify (Go) under the "Payment details" section of the checkout page.)
All items sent out will be marked as "Gifts" in plain nondescript packages.
I made an order sometime ago but have not received it. What can I do?
If your order has been sent out and you have received a notification of your order status from our product vendor/supplier with a registered article number. Please check with your local postal service (via website or phone) quoting this registered article number to find out the whereabouts of your article.
If your order has not been sent out, you may contact the product vendor/supplier about the order status, or if you have not received a notification of your order status from our product vendor/supplier, please click here to send an email to us with your order ID to inquire about the status of your order.
The wrong item (or size) was sent. / The item was damaged when I received it. What do I do?
Exchanges/returns/refunds will be handled on a case-by-case basis with the vendor/supplier of the product. If you receive a wrong/damaged product, please click here to send an email to us with your order ID and a description of the matter.
Generally, all items to be exchanged/returned/refunded have to be sent back to the vendor/supplier at the expense of the customer, and a replacement/refund will be sent/effected once the item is received by the vendor/supplier.
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